TRUST AND TRANSPARENCY
Disputes: handling that is clear, fair and attentive to you.
At SIGNESTO, we commit to handling every complaint and dispute with seriousness, transparency and impartiality, for a lasting relationship built on trust.
- Fast and transparent handling
- A dedicated team that listens to you
- Fair solutions
My complaints
| Type | Subject | Status | Created on | Last updated |
|---|---|---|---|---|
| Billing | Billing error | In progress | Mar 12, 2024 | 2 days ago |
| Account | Blocked access | Resolved | Mar 3, 2024 | Mar 3, 2024 |
| Signature | Invalid document | In progress | Feb 28, 2024 | 1 day ago |
| Other | Legal question | Closed | Feb 10, 2024 | Feb 10, 2024 |
| Billing | Refund | Resolved | Feb 2, 2024 | Feb 2, 2024 |
How do we handle your dispute?
A simple, transparent process at every step.
1. Report
You report your complaint to us through our form or by email.
2. Review
We review your request and acknowledge receipt within 48 hours.
3. Mediation
Our teams work with you to find a suitable and fair solution.
4. Amicable resolution
We propose a solution and implement it quickly.
5. Competent court
If no agreement is reached, the dispute falls under the competent courts.
Our commitments to a smooth resolution
We do everything we can to handle your complaint under the best possible conditions.
Listening and impartiality
Each request is handled carefully and without bias.
Transparency
You are kept informed at every stage of the process.
Searching for solutions
Our priority is to find an amicable solution.
Meeting deadlines
We commit to handling your complaint within reasonable timeframes.
Complaints, resolution and applicable law
Prior complaint
Any complaint must be made in writing, preferably through our contact form or by email, describing the subject of your request precisely and attaching any relevant documents.
We will send you an acknowledgment of receipt within 48 business hours.
Processing timeframes
We aim to handle each complaint within a maximum of 15 business days from receipt.
If a more in-depth review is needed, we keep you regularly informed of progress.
Resolution methods
We always favor an amicable resolution, through dialogue and the pursuit of a solution that satisfies both parties. Depending on the nature of the dispute, corrective measures, a goodwill gesture or a refund may be offered.
Mediation
If a disagreement persists, you can use a consumer mediator free of charge, in accordance with articles L. 612-1 et seq. of the French Consumer Code. The contact details of the competent mediator will be provided on request.
Applicable law
These dispute handling terms are governed by French law.
Any dispute relating to the use of SIGNESTO services is governed by French law, unless mandatory legal provisions state otherwise.
Competent court
Failing an amicable resolution or mediation, any dispute will be submitted to the competent courts of Paris, unless mandatory legal provisions state otherwise.
This clause does not affect your rights as a consumer.
A question? Contact our legal team
Our team is available to help you with handling your complaint.
Sophie Laurent
Legal Manager
SIGNESTO
Write to us directly
You can also send us your complaint through our online form.
Reply within 48 business hours.
Frequently asked questions
Do you have a question about dispute handling? Here are answers to the most common ones.
They trust us
Companies that appreciate our transparency and support.
Thomas Dubois
Administrative Director
ACME
“A responsive, attentive team that resolved our dispute quickly and fairly.”
Marie Dupont
IT Manager
TechNova
“Transparent and professional handling. We were always kept informed at every stage.”
Lucas Bernard
Managing Director
StartPlus
“A fast and fair resolution. SIGNESTO shows a real commitment to customer service.”
