Refund policy

The services sold on https://signesto.com are provided by Tripass Checkin Limited, . Billing questions are handled by SIGNESTO.com at [email protected].

This policy covers the trial and paid subscriptions to SIGNESTO (Business and Enterprise plans). It supplements the Terms of Service and the Subscription Terms, and does not limit a consumer's statutory rights.

A subscription gives immediate access to the platform: deployed signatures, templates, campaigns and statistics. A period already started is therefore due, and cancellation simply stops the next renewal.

What is refundable is what has not been provided: a period canceled within the withdrawal period, a billing error, and the exceptional cases listed below.

Access to SIGNESTO starts with a 48-hour trial charged €0.90. This amount covers a service actually provided and is not refunded, except in case of a billing error.

Cancelling before the trial ends prevents any charge for the monthly subscription.

A consumer residing in the European Union or the EEA has fourteen (14) days from subscription to withdraw, without having to give a reason.

As access is granted immediately at the customer's express request, the refund amount is reduced in proportion to the period already elapsed. Customers acting in a professional capacity are not entitled to this right.

To withdraw, write to [email protected] from the email address on your account, within the fourteen-day period.

A subscription can be cancelled at any time from the account's Billing area. Cancellation stops the next renewal; it does not refund the current period, and access to paid features continues until the end of that period.

At the end of the period, access to the workspace is suspended until a new subscription.

The Business subscription is billed €49 per month, whatever the number of employees. Adding or removing employees does not change the amount billed.

Moving to the Enterprise plan is quoted separately; the amount already paid for the current period is then deducted.

Apart from the right of withdrawal, SIGNESTO issues refunds in the following cases:

• a double charge or any other billing technical error;
• a charge made after a cancellation was validly recorded;
• a transaction made without the cardholder's consent;
• a prolonged service outage attributable to SIGNESTO, pro rata to the affected period.

• the 48-hour trial amount, once access has been opened;
• a subscription period that has already started, once the withdrawal period has expired;
• an unused period because signatures were not deployed;
• a malfunction caused by a third party: the customer's email client, directory provider, network or browser.

Write to [email protected] from the email address on your account, stating the date and amount of the charge and the reason for your request. A request that cannot be linked to an account and a transaction cannot be processed.

Each request receives an acknowledgment within five (5) business days and a reasoned response within ten (10) business days.

An accepted refund is paid back to the payment method used for the original transaction, within fourteen (14) days of acceptance. The time it takes to appear on your statement then depends on your bank.

A credit note is issued for each refund and remains available in the Billing section of your account.

Contacting [email protected] is faster than a bank dispute and resolves most situations within a few days.

A dispute opened without a prior refund request, for a service actually provided, will be contested with the bank based on the account history. Nothing, however, prevents a customer from disputing a transaction they did not authorize.

SIGNESTO.com — [email protected]. Tripass Checkin Limited, .

A consumer residing in the European Union may also use the European online dispute resolution platform if a complaint remains unresolved.