Intermediate
Fixing a sync problem
Solutions to the most common problems.
5 min read
Synchronization with Google Workspace or Microsoft 365 can fail for a few known reasons.
The sync is in error
Open « My integrations »: the error message indicates the cause. The most common ones:
- Authorization revoked: an administrator withdrew consent. Reconnect the integration.
- Incomplete delegation (Google Workspace): check the authorized scopes in the admin console.
- Administrator account deactivated: reconnect the integration with another administrator account.
An employee is missing
Check that they are active in the directory and that they do not belong to a group excluded from the sync.
The information is out of date
The data comes from the directory: correct it at the source, then run the sync again.
The signature does not appear
- Gmail: run the deployment again from « My signatures ».
- Outlook: check that the add-in is assigned to the employee.
- Apple Mail: resend the installation link.
If the problem persists, contact support from the contact page.
